Refund & Returns Policy

At Ultimate Creations NY, we prepare perishable, personalized and date-specific products with care. Please review this policy before ordering.

Flowers and Balloons Are Final Sale

Fresh flowers, floral arrangements, inflated balloons and custom balloon designs are final sale because they are perishable, personalized and prepared for a specific date. We do not accept ordinary returns or exchanges for these products.

Quality or Fulfillment Concerns

If an order arrives damaged, materially different from the accepted design direction, or affected by a verified fulfillment problem, contact us as soon as possible, preferably within 24 hours. Provide the order number, a clear description and photos when relevant. We will review the circumstances and may offer a remake, replacement, redelivery or store credit when appropriate. This review process does not create a general return right for perishable or custom products.

Eligible Non-Perishable Items

An unused, unopened and non-personalized non-perishable item may be considered for store credit when you notify us within 7 days of receiving it. Food, opened merchandise, personalized goods, clearance items and products prepared or reserved for a particular event may be ineligible.

Store Credit

When approved, store credit is issued for a future purchase from Ultimate Creations NY. Store credit is not redeemable for cash. The approved amount may exclude completed delivery, setup, labor, customization and other non-recoverable service charges.

Cancellations and Date-Specific Orders

Contact us immediately if plans change. Whether an order can be canceled or adjusted depends on whether flowers, balloons, food, gifts, labor, delivery capacity or custom materials have already been purchased, prepared or reserved. Event décor, subscriptions and custom projects may be governed by separate written terms.

How to Request Review

Call (844) 503-5300 or use the contact page. Include the order number, purchaser name, delivery or pickup date and supporting photos when applicable.