Frequently Asked Questions

Do you offer same-day flower and balloon delivery?

Same-day service may be available depending on product inventory, destination and route capacity. Call (844) 503-5300 for urgent orders so our team can confirm the earliest available time. Friday availability ends earlier; the store is closed Saturday.

Where do you deliver?

We serve Fresh Meadows and nearby Queens neighborhoods, including Hillcrest, Jamaica Estates, Kew Gardens Hills, Flushing, Bayside, Oakland Gardens, Hollis Hills, Forest Hills, Rego Park, Kew Gardens, Middle Village, Maspeth and selected Great Neck addresses. Availability and fees depend on the exact ZIP code and route.

Can I pick up my order?

Yes. Pickup is available at 189-03 Union Turnpike, Fresh Meadows, NY 11366 during store hours. Select pickup when it is offered at checkout or call us for assistance.

How is the delivery fee calculated?

Delivery charges depend on the destination, order type and required handling. Available delivery choices and charges are displayed during ordering when supported. For a custom or event order, our team will confirm the delivery, setup and breakdown fees before payment.

Can I request a delivery time?

You may provide a requested date and delivery instructions. Exact arrival times are not guaranteed unless our team confirms a dedicated service window in writing. Hospitals, schools, offices, venues and secured buildings can require additional time for access.

What happens if the recipient is unavailable?

Our team may contact the recipient or purchaser, leave the order with an authorized doorman or reception desk, or arrange another delivery attempt. Additional delivery fees may apply when a second trip is required.

Will my flowers look exactly like the photo?

Flowers are seasonal and each arrangement is handmade. We may substitute unavailable blooms or containers with items of similar style, color and value while preserving the overall design. For a strict no-substitution request, contact us before ordering.

Can I add a card message?

Yes. Enter the card message and recipient details in the product options or order notes. For a custom request, call or email the store.

Do you deliver to hospitals, funeral homes and event venues?

Yes, when the location accepts deliveries. Please include the full facility name, recipient or service name, room or department when applicable, event time and a reliable contact number.

Do balloons arrive inflated?

Products specifically described as inflated or helium-filled arrive prepared as stated. Packaged balloon supplies are sold uninflated unless the product page says otherwise. Contact us when you need a custom inflated bouquet.

How long do helium balloons last?

Float time varies by balloon material, size, treatment, temperature and handling. Foil balloons generally remain inflated longer than untreated latex balloons. Keep balloons indoors at a moderate temperature and away from heat, sharp objects and direct sunlight.

Can you create a custom flower or balloon order?

Yes. We create custom arrangements, balloon bouquets, gift combinations and event décor. Share the occasion, date, budget, preferred colors and delivery or pickup details.

Are kosher gift items available?

We carry kosher gift and treat options. Certification can vary by product, so review the individual packaging or contact us before ordering when a specific supervision standard is required.

What is your cancellation or refund policy?

Because flowers, inflated balloons and custom décor are perishable or prepared specifically for an order, cancellations and changes depend on how far production has progressed. Contact us immediately. Approved refunds, credits or rescheduling decisions are handled according to the product and order circumstances.

How can I share feedback?

We invite every customer to share an honest experience. You can review Ultimate Creations NY on Google. Reviews are never required for support, and we do not offer rewards for positive reviews. For order help, contact us directly so our team can assist.

How do I reach the store?

Call (844) 503-5300, email ultimatecreationsny@gmail.com, or visit 189-03 Union Turnpike, Fresh Meadows, NY 11366.